211 SLO Hotline's services include:

• Free, confidential, 24-hour information, referral, support and crisis intervention phone service.
• Maintenance and expansion of the only comprehensive county-wide database of referral resources.
• Publication and distribution of the Human Services & Support Group Directory, which is used by schools, businesses, therapists, and public/nonprofit health and human service providers to assist their constituents in finding the help they need.
• A new searchable resource database that can be accessed on the Web.