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Our Services
Information & Referral to Over 500 Agencies
211 provides callers with information about and referrals to human services for everyday needs and in times of crisis.
For example, 2-1-1 can offer access for those in need or those wishing to help to the following types of service organizations:
- Basic Human Needs: food banks, clothing closets, shelters, rent assistance, utility assistance.
- Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, Children’s Health Insurance Program, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
- Employment Support: financial assistance, job training, transportation assistance, education programs.
- Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services, independent living programs.
- Support for Children, Youth and Families: childcare, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.
24/7 Crisis Intervention & Support
Our Crisis Hotline has been in service since 1979 and has been San Luis Obispo County's only support and crisis intervention service available free of charge, 24 hours every day. Our confidential telephone services allow callers to remain anonymous while receiving assistance in crisis situations.
Daily Reassurance Calls to Seniors
Telecare Phone Friends is a free telephone reassurance service for homebound people throughout San Luis Obispo County. It is one of 211 SLO Hotline’s Senior Services.
Online Resource Database
Our Resource Database includes information on more than 500 agencies and programs, with a primary focus on health and social services offered by agencies and organizations located in San Luis Obispo County. The contents of the database allow the Phone Center to provide immediate information and referrals to callers. The information in the database also appears on the 211 SLO Hotline website and is used to create our annual Human Services Directory.
Human Services Directory
We maintain the only comprehensive database of county-wide information on human service agencies and support groups, and annually distribute printed copies of our Human Services Directory to businesses, schools, health and human service agencies, as well as government agencies.
After Hours Contact for Crisis Shelters
Hotline also serves as the after-hours contact for two women's shelters, the homeless shelter, and many private therapists. It is a valuable resource for government and social service agencies.
