211 is an easy to remember phone number linking callers in need to available health and human service programs. 211 also offers social service providers help for their clients, and gives organizations who are dedicated to providing help a way to enhance their impact and maximize their resources.

In July 2000 the Federal Communications Commission assigned the three-digit dialing code 211 for the exclusive purpose of providing widespread access to community information and referral services. Currently, there are 209 active systems operating in all or part of 41 states, reaching roughly 192 million Americans, or approximately 65 percent of the US population.

In California, nine counties have already initiated 211 service, including San Luis Obispo, Santa Barbara, Ventura and Los Angeles. By the end of 2007 over 80 percent of Californians will be able to dial 211 to find the services they need. The California 211 Partnership (United Ways of California and the California Alliance of Information and Referral Services) are working towards 2010 for full California coverage.

211 is a significant upgrading and enhancement of the valuable services Hotline has been providing for over 35 years. The changing nature of communications technology, the need for more effective disaster response, and the addition of many new 800 numbers to reach specialized services make an innovative “gateway” approach necessary.

While 211 is an expeditious way to access community information and referral, it also offers County departments and nonprofit social service providers help for their clients, and gives organizations who are dedicated to providing help a way to enhance their impact and maximize their resources. 211 is a groundbreaking, efficient solution that eliminates the confusing and often overwhelming maze of information and services for people who need help.

In a disaster, 211 plays a unique and critical role. Able to easily expand or transfer out of harms way, 211 provides a 24 hour public information function, alleviating the high volume of non-emergency calls to 911, so the first responders can focus on their primary mission. In addition, by coordinating service provider information (i.e. where shelters are operating, where to get water, how to arrange transportation for a frail house bound senior), 211 connects people to the help they need. Read more >